Statement of Intent
This policy sets out how we at Matthew Bates Hypnotherapy use and protect the information that you provide when you use our services and our website. It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided. This policy will be updated from time to time in line with prevailing legislation.

When you contact us via our website, phone or email we will collect your:
Name:
Email Address:
Telephone Number:

What we do with this information
We use this information in order to contact you about appointments and to help you to achieve your goals in therapy.

During your Initial Consultation we will ask for
Your name, address, telephone and email contact details so that we may contact you during the time we are working together. We also ask questions about your occupation/education, health, pastimes and what you wish to achieve with the help of Solution Focused Hypnotherapy.  These questions help us to get to know you better and formulate the therapy sessions.

The General Data Protection Regulations (GDPR)

GDPR came into effect from 25^th May 2018 and includes the following rights for individuals:

• The right to be informed – This is why we have produced this policy.
• The right of access - If you wish to see your file then please make a request via email to [email protected] or by letter to Matthew Bates, the Data Processor at our business address. We will provide you with the information within 30 days of your request.
• The right to rectification - This is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information that we hold about you is incorrect, then please let us know as soon as possible and we will make the appropriate changes
• The right to erasure - Given the nature of our work we are required to hold our details for a period of 7 years, after this your information will be securely destroyed.
• The right to restrict processing - We will only use the information for the purposes that we have stated: most standards of confidentiality applied in professional contexts are based upon the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of “greater good”.
• The right to data portability - We will not share your information, other than in the situations described above, without your specific consent.
• The right to object - We will not contact you for marketing purposes unless you have given us specific agreement to do so (verbally or written).
• The right not to be subject to automated decision-making including profiling - We will not use your information for profiling purposes.

Children’s Information

On our website we do not knowingly collect any Personally Identifiable Information from children or young persons under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Blog Subscription Service

When you sign up to our Blog Subscription service, we will collect your email address. By using the Blog Subscription service, you consent to us using this information in order to send you by email our Blog Posts as and when they are published. To unsubscribe and have your email deleted from this service, either click “Unsubscribe” at the bottom of a Blog Post email or contact us by email.

 

Testimonials

Subject to your prior consent, we may publish information you provide about treatment you received from us as a Testimonial on our website. Such information may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such information by others. To have your testimonial deleted from our website and/or social media sites please contact us by email.

Links to Other Sites

Our website may contain links to other sites (Facebook, Twitter, PayPal etc). Our Privacy Policy does not apply to other websites. Thus, we are advising you to consult the respective Privacy Policies of these other sites for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Cookies
Cookies are small files which ask permission to be placed on your computer’s hard drive so that we can analyse web traffic to our site. Through this we can see which of our website’s pages are being viewed and are of interest. Most web browsers automatically accept cookies, but you can modify your setting to decline them if you prefer.  If you choose to do this, you may find you cannot make full use of our website.

Consent

By contacting us or using our website, you hereby consent to our Privacy Policy. We may update this Privacy Policy from time to time, and we invite you to check this page periodically to ensure you are happy with any changes to it.