Sessions and fees

The free initial chat

Every client starts with a free, confidential conversation by phone or video. There is no obligation. We talk about what you are experiencing and what you would like to change, and you can ask me anything.

Your sessions

• Where: in person in Ashford, Kent, or online by video from anywhere in the UK
• When: Monday to Friday, 10:30am to 6pm, by appointment. Occasionally I can offer other times by special arrangement.
• Format: one to one, with time to talk followed by guided hypnosis
• Between sessions: recordings and simple techniques to practise

Fees

The first step is a free, no-obligation chat. We talk through what you need and agree a plan before you commit to anything. Send a message or call 07834 511938.

Payment and booking

Payment is required no later than 24 hours before the scheduled start of an individual session or the first session of a package. If payment has not been received by this deadline, I reserve the right to release the appointment and make the time available to another client. Your original booking slot may therefore no longer be available.

Where an appointment is booked less than 24 hours before its scheduled start, payment is due at the time of booking to secure the appointment. A package must be paid for in full before its first session takes place.

Cancellation and rearrangement policy

At least 24 hours’ notice is required to cancel or rearrange an individual session. If you cancel with less than 24 hours’ notice, or do not attend without prior notice, the full individual-session fee remains payable. No refund or replacement session will ordinarily be offered for a late cancellation or missed appointment, subject always to your statutory rights.

Six-session package terms

The six-session package is designed to be completed over approximately two months, with sessions normally taking place weekly. It must be used within three months from the date of your first session. Any sessions remaining after the three-month expiry date will ordinarily lapse and will not be refundable or transferable, subject to the provisions below and your statutory rights.

The package is for the named client only and cannot be transferred to another person. I generally recommend that new clients consider booking an individual session first. This gives you an opportunity to experience the therapy and decide whether it meets your expectations before committing to a package. This is a recommendation, not a requirement.

Late cancellation or missed package session

At least 24 hours’ notice is required to cancel or rearrange a package session. If you cancel with less than 24 hours’ notice, or fail to attend without prior notice, that session will be deducted from your package and treated as used. It cannot be refunded, rescheduled or replaced, subject always to your statutory rights. There is no additional cancellation charge for a session already included in a prepaid package.

Choosing to discontinue a package

If you decide to discontinue your package before completing all six sessions and before the package expiry date, I will calculate any refund by deducting the standard individual-session rate applicable when you purchased the package for each session already attended. Any package session cancelled with less than 24 hours’ notice, or missed without prior notice, will also be treated as used and included in this calculation. Any refund will be limited to the remaining package balance. If the value of sessions already used equals or exceeds the original package payment, no refund will be due, but no additional payment will be charged under this package refund calculation.

This calculation recognises the individual-session value of therapy already provided while allowing you to recover the remaining package balance if you choose to discontinue. The three-month expiry period continues to apply while the package remains active.

Exceptional personal circumstances

I cannot be responsible for personal circumstances that prevent you from attending or completing your package. However, if exceptional circumstances arise, please contact me as soon as possible. I will consider reasonable accommodation on an individual basis. Where appropriate, this may include extending the package expiry date in the first instance. If an extension is not appropriate or practicable, I may consider a refund for unused sessions. Any decision will take account of the circumstances, the services already provided and your statutory rights.

Cancellations or changes made by the practice

If I need to cancel or rearrange a session, I will make reasonable efforts to agree an alternative appointment with you. Where a session cannot take place because I cancel it, you will not lose that session. If necessary, the package expiry date will be extended to allow the replacement session to take place, even where this means going beyond the original three-month expiry date.

If I am unable to continue providing the agreed therapy, any unused package balance will be refunded.

Ending the therapeutic relationship

I reserve the right to decline, suspend or end therapy where I consider this necessary. This may include circumstances involving abusive, threatening or inappropriate behaviour, concerns about your health or wellbeing, or where I consider that continuing therapy is not in your best interests or is not producing a suitable therapeutic benefit.

Where I decide to end an ongoing package, I will refund the unused package balance. This does not affect any statutory rights or remedies you may have.

Statutory cancellation rights

Nothing in this policy affects your statutory consumer rights. Where a contract is made at a distance, for example online, by telephone or by email, or off-premises, you may have a statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you expressly request that sessions begin during this 14-day period and subsequently cancel, you may be required to pay a proportionate amount for the services supplied up to the point of cancellation, where the legal requirements have been met. Your statutory cancellation right ends once the service has been fully performed, provided you expressly requested early performance and acknowledged that you would lose the right to cancel once the service was fully performed.

Any refund or payment due under statutory cancellation rights will be dealt with in accordance with applicable legislation. The required cancellation information and, where applicable, cancellation form will be provided when you enter into the contract.

Refund arrangements

Where a refund is due, it will normally be made using the original payment method, in accordance with applicable legal requirements.

This policy explains the practice’s normal booking, cancellation and refund arrangements. It does not exclude or restrict any rights or remedies that cannot legally be excluded or restricted.